Terms and Conditions

General

Welcome to InslyHost(Pty)Ltd. These terms and conditions outline the rules and regulations for the use of our web hosting services. By using our services, you accept and agree to these terms and conditions in full.

Backups

InslyHost(Pty)Ltd provides regular backups of data for disaster recovery purposes. However, the Customer is responsible for their own backups and should not rely solely on InslyHost(Pty)Ltd’s backups.

Acceptable Use Policy

General and Acceptable Use

The Customer agrees to use the services provided by InslyHost(Pty)Ltd only for lawful purposes. The Customer must not use the services in a manner that violates any applicable laws or regulations.

Unacceptable Use

The following activities are strictly prohibited and may result in the suspension or termination of services:

• Use of the services for any illegal activities
• Transmission of any material that is offensive, abusive, or defamatory
• Use of the services to distribute malware, viruses, or other harmful software
• Use of the services for spamming or phishing activities

Interpretation

InslyHost(Pty)Ltd reserves the right to interpret the terms and conditions outlined in this agreement at its sole discretion.

System and Network Security

The Customer must not attempt to interfere with the security of InslyHost(Pty)Ltd’s systems or networks. Any attempt to do so may result in the suspension or termination of services.

Spamming

The Customer must not use the services to send unsolicited bulk email, or engage in any other form of spamming. This includes the use of purchased or rented mailing lists.

Determination of a Breach of This Policy

InslyHost(Pty)Ltd reserves the right to determine whether the Customer has breached this policy. InslyHost(Pty)Ltd’s determination shall be final and binding.

Consequences of Breach of This Policy If the Customer breaches this policy, InslyHost(Pty)Ltd may suspend or terminate the Customer’s services immediately, without notice. The Customer may also be held liable for any damages resulting from their breach.

Modification

InslyHost(Pty)Ltd reserves the right to modify these terms and conditions at any time, without notice.

Reporting Network Abuse

If the Customer becomes aware of any network abuse, they should report it immediately to InslyHost(Pty)Ltd’s abuse department.

Disclaimers and Limitation of Liability

InslyHost(Pty)Ltd provides the services “as is” and without warranty of any kind, express or implied. InslyHost(Pty)Ltd is not liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages, arising from the use of our services.

Responsibility for Content and Account Holder Indemnities

The Customer is responsible for any content posted or transmitted through their website hosted by InslyHost(Pty)Ltd. The Customer agrees to indemnify and hold InslyHost(Pty)Ltd harmless from any claims, damages, or expenses arising from their use of our services.

Variation of Services

InslyHost(Pty)Ltd reserves the right to vary the services provided to the Customer at any time, without notice.

Non-transferability of Services

The Customer may not transfer their services to another party without the prior written consent of InslyHost(Pty)Ltd.

Passwords

The Customer is responsible for maintaining the confidentiality of their passwords and account information.

Assignment of IP Addresses

InslyHost(Pty)Ltd may assign IP addresses to the Customer as necessary for the provision of services.

General Provisions

This agreement shall be governed by the laws of South Africa. Any dispute arising from this agreement shall be resolved in accordance with the dispute resolution procedure outlined in this agreement.

Billing Terms of InslyHost(Pty)Ltd.

General

The Customer agrees to pay all fees associated with the services provided by InslyHost(Pty)Ltd.

Effect of Non-payment

Failure to pay fees may result in the suspension or termination of services.

Domain Rescue Fees

If a domain is suspended due to non-payment, a domain rescue fee will apply to reactivate the domain.

Payment Methods and Fees

InslyHost(Pty)Ltd accepts payment by credit card(Payfast), bank transfer, or PayPal. Fees may apply to certain payment methods.

Refunds

Refunds are available within 30 days of service activation. Refunds will not be issued for domains, SSL certificates, or any other non-refundable services.

Cancellations

The Customer may cancel their services at any time. Cancellation requests must be submitted through the customer portal.

Downgrades

The Customer may request a downgrade of their services at any time. Downgrades will be effective at the end of the current billing cycle.

Dispute Resolution

General Dispute Resolution

Any dispute arising from this agreement shall be resolved in accordance with the dispute resolution procedure outlined in this agreement.

Referral of Complaints to ICASA

Complaints may be referred to the Independent Communications Authority of South Africa (ICASA) if the dispute cannot be resolved through our internal dispute resolution procedure.

Billing Dispute Resolution

Purpose of this Procedure

This procedure outlines the process for resolving billing disputes between InslyHost(Pty)Ltd and the Customer.

Customer’s Obligations to first use this Procedure

The Customer must first attempt to resolve any billing disputes with InslyHost(Pty)Ltd’s billing department.

Time period within which Billing Disputes can be initiated

Billing disputes must be initiated within 60 days of the billing date.

Circumstances under which payment of a Disputed Amount may be withheld

If the Customer disputes a charge, they may withhold payment of the disputed amount until the dispute is resolved.

Billing Dispute Notice

The Customer must provide written notice of the billing dispute to InslyHost(Pty)Ltd’s billing department.

Response to Billing Dispute Notice

InslyHost(Pty)Ltd’s billing department will respond to the billing dispute notice within 30 days.

Referral to Senior Management

If the billing dispute is not resolved to the Customer’s satisfaction, they may escalate the dispute to senior management.

Resolution, Agreement or Determination

The billing dispute will be resolved by agreement, determination, or arbitration.

Effect of this Procedure on continued service provision

The Customer’s services will not be affected during the billing dispute resolution process.

Confidentiality

All information related to the billing dispute will be kept confidential.

Overage Disputes

If the Customer disputes an overage charge, they must provide evidence that the overage was caused by an error on InslyHost(Pty)Ltd’s part.

Request for Reconciliation or Historical Information/Reporting

The Customer may request reconciliation or historical information/reporting regarding their account at any time.

Referral of Billing Disputes to ICASA

If the billing dispute cannot be resolved through our internal dispute resolution procedure, the Customer may refer the dispute to ICASA.

Use of Account Holder information

InslyHost(Pty)Ltd may use the account holder information for marketing purposes. The account holder may opt-out of marketing communications at any time.

Domain Registration Agreement

The registration of a domain name through InslyHost(Pty)Ltd is subject to the terms and conditions of the applicable domain registrar. The Customer is responsible for familiarizing themselves with the terms and conditions of the domain registrar.

Introduction

InslyHost is committed to providing high-quality services to our customers. As such, we have established this code of conduct to outline our expectations of our customers and their use of our services, as well as to comply with the regulations set forth by the Independent Communications Authority of South Africa (ICASA).

Storage

The Customer is responsible for ensuring that they have adequate storage space for their website and related files. InslyHost reserves the right to limit or suspend the Customer’s account if they exceed their allocated storage space.

Key Commitments

The Customer agrees to comply with all applicable laws and regulations, including those set forth by ICASA. The Customer agrees to use the services provided by InslyHost only for lawful purposes and in accordance with this code of conduct.

Consumer Rights

InslyHost is committed to protecting the rights of our customers. We will take all reasonable steps to ensure that our services are of a high standard and are fit for their intended purpose. We will also comply with all applicable consumer protection laws, including those set forth by ICASA.

Availability of Information

InslyHost is committed to providing our customers with accurate and up-to-date information regarding our services. We will make every effort to ensure that this information is readily available and easily accessible, in compliance with ICASA regulations.

Vetting of Applications and Use of registered Credit Bureaus

InslyHost reserves the right to vet all applications for our services. We may also use registered credit bureaus to assess the creditworthiness of our customers, in compliance with ICASA regulations.

Written Terms and Conditions of Service

All customers of InslyHost will be provided with written terms and conditions of service, in compliance with ICASA regulations. These terms and conditions will outline the rights and responsibilities of both InslyHost and the Customer.

Minimum Standards for the Services offered by InslyHost(Pty)Ltd

InslyHost is committed to providing high-quality services to our customers, in compliance with ICASA regulations. We have established minimum standards for our services to ensure that they are of a high standard and are fit for their intended purpose.

Miscellaneous

InslyHost reserves the right to amend or modify this code of conduct at any time, in compliance with ICASA regulations. The Customer agrees to be bound by any changes to this code of conduct.

If the Customer breaches any provision of this code of conduct, InslyHost may take appropriate action, including limiting or suspending the Customer’s account, terminating the Customer’s account, or taking legal action against the Customer, in compliance with ICASA regulations.

This code of conduct shall be governed by and construed in accordance with the laws of South Africa. Any dispute arising from this code of conduct shall be resolved in accordance with the dispute resolution procedure outlined in the written terms and conditions of service, in compliance with ICASA regulations.

At InslyHost, we are committed to providing a safe and welcoming environment for all of our users. To ensure that our community remains respectful and constructive, we have established the following comment policy:

1. Respectful Language: Please refrain from using language that is offensive, threatening, or discriminatory towards other users or groups. We do not tolerate hate speech, profanity, or any other form of language that could be considered harmful or disrespectful.

2. Relevant Content: Comments should be relevant to the article or topic being discussed. Spamming or posting unrelated content is not permitted.

3. No Personal Attacks: We encourage healthy debates and constructive criticism, but personal attacks will not be tolerated. Critique ideas, not people.

4. No Advertising: Comments should not be used to promote products or services. If you would like to advertise on our website, please contact our sales team.

5. Privacy: Please respect the privacy of others and do not post personal information or contact details of other users.

6. Moderation: We reserve the right to moderate or remove any comments that violate our policy. Repeat offenders may be blocked from commenting.

By commenting on our website, you agree to abide by our comment policy. InslyHost reserves the right to modify this policy at any time without prior notice.

InslyHost(Pty)Ltd makes no representations or warranties of any kind, express or implied, as to the operation of its website, the information, content, materials or products included on its website, or the services offered by InslyHost(Pty)Ltd or any third-party vendors.

InslyHost(Pty)Ltd may partner with third-party vendors to offer certain services, and while we strive to work with reputable partners, we cannot guarantee the quality or reliability of their products or services.

InslyHost(Pty)Ltd will not be liable for any damages of any kind arising from the use of its website or services, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

InslyHost(Pty)Ltd does not guarantee that its website or services will be uninterrupted, error-free, or completely secure. InslyHost will not be responsible for any damage or loss that may result from the unauthorized access to or alteration of any information transmitted by or to InslyHost(Pty)Ltd.

InslyHost does not endorse or assume any responsibility for the content, accuracy, or reliability of any third-party websites linked to from its website.

The information and materials on InslyHost(Pty)Ltd’s website are provided on an “as is” and “as available” basis. InslyHost disclaims any and all representations and warranties, whether express or implied, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

InslyHost(Pty)Ltd reserves the right to modify, suspend, or discontinue any aspect of its website or services at any time, without notice.

By using InslyHost(Pty)Ltd’s website or services, you acknowledge and agree to these terms and conditions. If you do not agree to these terms and conditions, you should not use InslyHost(Pty)Ltd’s website or services.

Introduction

At InslyHost(Pty)Ltd, we are committed to protecting the privacy and security of our customers and website visitors. This policy sets out how we collect and use personal data, and your rights regarding the personal data we hold about you.

What personal data do we collect?

We may collect the following personal data:

• Name
• Contact information including email address and telephone number
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

How do we collect your data?

We collect personal data in the following ways:

• When you visit our website and create an account
• When you place an order for our services
• When you contact us through email or telephone

How we process personal data

We use your personal data for the following purposes:

• To provide and improve our services to you
• To communicate with you about your orders and service inquiries
• To personalize your experience and provide you with offers and promotions that may interest you
• To comply with legal, regulatory and law enforcement requests
• To prevent fraud or other unlawful activities

Sharing with trusted third parties

We may share your personal data with trusted third-party service providers, including but not limited to payment processors, fraud detection and prevention services, and email communication providers. We will only share your personal data with these third-party service providers to the extent necessary to provide our services to you.

Compliance with legal, regulatory and law enforcement requests

We may disclose your personal data if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal or regulatory requirements, to prevent fraud or other unlawful activities, or to protect the rights, property or safety of our company, customers, or others.

How we secure, store, and retain your personal data

We take the security of your personal data seriously and implement reasonable and appropriate technical and organizational measures to protect it. We store your personal data for as long as necessary to provide our services to you, and as required by applicable laws and regulations.

How you can access, update, transfer or delete your personal data

You have the right to access, update, transfer or delete your personal data. You may do so by contacting us through email or telephone.

Communicating with you

We may use your personal data to communicate with you about your orders, service inquiries, or to provide you with offers and promotions that may interest you. You may opt-out of receiving such communications at any time by clicking on the unsubscribe link in our emails, or by contacting us through email or telephone.

Changes in our Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any changes by posting the revised Privacy Policy on our website.

Data breaches

In the event of a data breach, we will take appropriate measures to notify affected individuals in accordance with applicable laws and regulations.

Questions & Suggestions

If you have any questions or suggestions regarding this Privacy Policy, please contact us through email or telephone.