Terms and Conditions

The Customer agrees to use the services provided by Insly Host (Pty) Ltd only for lawful purposes. The Customer must not use the services in a manner that violates any applicable laws or regulations.

The following activities are strictly prohibited and may result in the suspension or termination of services:

• Use of the services for any illegal activities
• Transmission of any material that is offensive, abusive, or defamatory
• Use of the services to distribute malware, viruses, or other harmful software
• Use of the services for spamming or phishing activities

Insly Host (Pty) Ltd reserves the right to interpret the terms and conditions outlined in this agreement at its sole discretion.

The Customer must not attempt to interfere with the security of Insly Host (Pty) Ltd's systems or networks. Any attempt to do so may result in the suspension or termination of services.

The Customer must not use the services to send unsolicited bulk email, or engage in any other form of spamming. This includes the use of purchased or rented mailing lists.

Insly Host (Pty) Ltd reserves the right to determine whether the Customer has breached this policy. Insly Host (Pty) Ltd's determination shall be final and binding.

If the Customer breaches this policy, Insly Host (Pty) Ltd may suspend or terminate the Customer's services immediately, without notice. The Customer may also be held liable for any damages resulting from their breach.

Insly Host (Pty) Ltd reserves the right to modify these terms and conditions at any time, without notice.

If the Customer becomes aware of any network abuse, they should report it immediately to Insly Host (Pty) Ltd's abuse department.

The Customer agrees to pay all fees associated with the services provided by Insly Host (Pty) Ltd.

Failure to pay fees may result in the suspension or termination of services.

If a domain is suspended due to non-payment, a domain rescue fee will apply to reactivate the domain.

Insly Host (Pty) Ltd accepts payment by credit card (Payfast), bank transfer, or PayPal. Fees may apply to certain payment methods.

Refunds are available within 30 days of service activation. Refunds will not be issued for domains, SSL certificates, or any other non-refundable services.

The Customer may cancel their services at any time. Cancellation requests must be submitted through the customer portal.

The Customer may request a downgrade of their services at any time. Downgrades will be effective at the end of the current billing cycle.

Any dispute arising from this agreement shall be resolved in accordance with the dispute resolution procedure outlined in this agreement.

Complaints may be referred to the Independent Communications Authority of South Africa (ICASA) if the dispute cannot be resolved through our internal dispute resolution procedure.

This procedure outlines the process for resolving billing disputes between Insly Host (Pty) Ltd and the Customer.

The Customer must first attempt to resolve any billing disputes with Insly Host (Pty) Ltd's billing department.

Billing disputes must be initiated within 60 days of the billing date.

If the Customer disputes a charge, they may withhold payment of the disputed amount until the dispute is resolved.

The Customer must provide written notice of the billing dispute to Insly Host (Pty) Ltd's billing department.

Insly Host (Pty) Ltd's billing department will respond to the billing dispute notice within 30 days.

If the billing dispute is not resolved to the Customer's satisfaction, they may escalate the dispute to senior management.

The billing dispute will be resolved by agreement, determination, or arbitration.

The Customer's services will not be affected during the billing dispute resolution process.

All information related to the billing dispute will be kept confidential.

If the Customer disputes an overage charge, they must provide evidence that the overage was caused by an error on Insly Host (Pty) Ltd's part.

The Customer may request reconciliation or historical information or reporting regarding their account at any time.

If the billing dispute cannot be resolved through our internal dispute resolution procedure, the Customer may refer the dispute to ICASA.